Our Return Policy
We want you to be as happy with your ALIVE BY SCIENCE products as we are. If you’re not satisfied with your purchase, you can return it for a refund within 30 days of your purchase, provided it is unused and still in its original packaging.
All original and return shipping costs are non-refundable. Product is no longer eligible for a refund or exchange 30 days after the original purchase date. Refunds will be returned to the original form of payment.
To request a return, please email [email protected] with your order number and return information to receive specific instructions on returns and exchanges.
Please ship returns to the following address:
ALIVE BY SCIENCE
130 Corridor Road, #3333
Ponte Vedra Beach, Florida 32004
NOTE: Customer is responsible for all shipping and handling charges incurred when shipping product back to us. Once we have received your return package, you will receive a full refund. Please be advised that refunds take 3-5 business days to process and post to your payment method.