Our Shipping Policies:
USPS First Class shipping is complimentary with all US orders.
Orders placed after 2PM EST will be processed the following business day.
Orders placed after 2PM EST on Fridays, will be processed the following Monday.
Business days are Monday-Friday, excluding scheduled fulfillment center closures.
We do not ship orders on Saturdays or Sundays.
ALIVE BY SCIENCE cannot be held responsible for any unanticipated delivery delays beyond our control.
Any original shipping charges incurred at the time of purchase are non-refundable.
Countries we ship to:
ALIVE BY SCIENCE partners with DHL to provide shipping to our valued international customers.
Due to ever-changing import regulations, our ability to ship internationally is subject to change at any time.
- American Samoa
- Hong Kong
- New Zealand
- Northern Mariana Islands
- Puerto Rico
- South Korea
- Sri Lanka
- United Kingdom (UK)
- United States (US)
- Virgin Islands (US)
The quickest way to check the status of your shipment is online. Please note, our customer service department uses the same tracking system and will not be able to provide additional shipping information beyond that provided by the USPS or DHL system.
Please allow up to three weeks for international delivery. For other questions about international shipping, please contact our Customer Service Team at 800-810-1935 or email [email protected]
International Shipping Customs, Duties & Taxes:
International shipping rates cover shipping charges only. Please note that duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Customs offices in some countries require the recipient (importer of record) to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF or Tax ID.
Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier and must be paid by the order recipient.
Your order may be subject import duties, taxes or customs fees and it is the customer’s responsibility to be informed about them. Fees and taxes are unique to each country and the customer is responsible for paying any fees or taxes due.
Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
You will receive an email notification once your order ships. A tracking number will be sent by email from [email protected] at the time of shipment to the address provided in your order. If you did not receive it, please check your spam or junk mail folder.
Allow approximately 3 – 5 business days (Monday – Friday) for tracking information to update.
Expected delivery via DHL is 7-10 business days.
Expected delivery via USPS International is 2-4 weeks.
Occasionally customs can take an extended period of time to review and release an order for delivery. ALIVE BY SCIENCE has no control or influence over these delays.
Additionally, customs may also determine that an order/product shall not be allowed into the country and will instead return the order to our fulfillment center. It is the customer’s responsibility to understand their local import laws and which products do and do not comply with those laws. ALIVE BY SCIENCE is not responsible for any cost incurred by the customer for orders rejected by the local customs office.
We want to get you your order to you as soon as possible. That’s why we make every effort to process your order quickly.
Due to COVID-19, shipping carriers are delayed 1-3 weeks. Please contact us after 21 business days if you have not received your package. We apologize on behalf of the shipping companies for these extended delay circumstances.
What packaging will my order be shipped in?
The packaging method will be determined by the product and number of products on your order. All orders are shipped in unmarked, metallic heat protective bubble mailers. We take great care when packaging our products to ensure that all items arrive undamaged to their shipping destinations.