Customer SupportFirst time shipping question

Newage
Posts: 1063
Joined: Thu Aug 22, 2019 10:22 pm

Re: First time shipping question

Post by Newage » Mon Dec 21, 2020 6:07 pm

ALIVEBYNATURE wrote:
Mon Dec 21, 2020 5:51 pm
We are shipping nearly all international order by DHL, until the USPS can resume something near normal.

In Australia, we have a warehouse now, and ship locally using fastway or aupost, so orders are received in a few days, or at most within a week of ordering.
 

 
Thanks for the update AliveByScience.
“DHL is the way to go” 
The one order (some time ago) that was sent to me using DHL was here in 8 days.
 


guy
Posts: 22
Joined: Fri Aug 21, 2020 5:49 am

Re: First time shipping question

Post by guy » Tue Dec 22, 2020 6:53 am

i only use DHL to ship to australia now, it can take months using united states postal service
Newage
Posts: 1063
Joined: Thu Aug 22, 2019 10:22 pm

Re: First time shipping question

Post by Newage » Tue Dec 22, 2020 3:03 pm

guy wrote:
Tue Dec 22, 2020 6:53 am
i only use DHL to ship to australia now, it can take months using united states postal service

 
“Roger That” guy.
DHL seems to be a far superior delivery company..👍
 
Newage
Posts: 1063
Joined: Thu Aug 22, 2019 10:22 pm

Re: First time shipping question

Post by Newage » Tue Dec 29, 2020 2:48 pm

In what City and State is your new warehouse in Australia located AliveByScience?
OzSport
Posts: 337
Joined: Wed Aug 21, 2019 5:08 am

Re: First time shipping question

Post by OzSport » Tue Dec 29, 2020 7:16 pm

Newage wrote:
Tue Dec 29, 2020 2:48 pm
In what City and State is your new warehouse in Australia located AliveByScience?

 
I think it's the Gold Coast if I am remembering correctly...one of my packages came super quick, and the return address was from the Gold Coast, I think!  I thought, "hmmm, this isn't from the US like the other packages, but it does say it's from Alive By Science, so all good, haha!"  :D
OzSport
Posts: 337
Joined: Wed Aug 21, 2019 5:08 am

Re: First time shipping question

Post by OzSport » Tue Dec 29, 2020 7:27 pm

ALIVEBYNATURE wrote:
Mon Dec 21, 2020 5:51 pm
We are shipping nearly all international order by DHL, until the USPS can resume something near normal.

In Australia, we have a warehouse now, and ship locally using fastway or aupost, so orders are received in a few days, or at most within a week of ordering.
 

 
This is awesome!  This explains why one of my packages arrived so quickly, and why the return address was from Australia and not the US!  :D
OzSport
Posts: 337
Joined: Wed Aug 21, 2019 5:08 am

Re: First time shipping question

Post by OzSport » Tue Dec 29, 2020 7:29 pm

Newage wrote:
Tue Dec 22, 2020 3:03 pm
guy wrote:
Tue Dec 22, 2020 6:53 am
i only use DHL to ship to australia now, it can take months using united states postal service


 
“Roger That” guy.
DHL seems to be a far superior delivery company..👍
 

 
Agreed, DHL is quite on point - tracking is detailed and up to date (they even send you a text message with a link where you can leave delivery instructions), and I'm finding that packages arrive far quicker than the ETA quoted!
 
Newage
Posts: 1063
Joined: Thu Aug 22, 2019 10:22 pm

Re: First time shipping question

Post by Newage » Sat Jan 02, 2021 7:06 pm

It will be great if 8 weeks by the US postal service now becomes 8 days using DHL or the new AliveByScience warehouse in Australia for all future parcel deliveries..
AliveByScience working towards better outcomes “across the board”.  👍
 
drkris69
Posts: 747
Joined: Tue Aug 20, 2019 2:41 pm

Re: First time shipping question

Post by drkris69 » Mon Jan 04, 2021 11:23 am

Thats awesome to hear ABS!!! Way to rock it...
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