Customer Support ⇒ First time shipping question

[Newage]

We are shipping nearly all international order by DHL, until the USPS can resume something near normal.

In Australia, we have a warehouse now, and ship locally using fastway or aupost, so orders are received in a few days, or at most within a week of ordering.
 

 

Thanks for the update AliveByScience.
“DHL is the way to go” 
The one order (some time ago) that was sent to me using DHL was here in 8 days.
 

[guy]

i only use DHL to ship to australia now, it can take months using united states postal service

[Newage]

i only use DHL to ship to australia now, it can take months using united states postal service

 

“Roger That” guy.
DHL seems to be a far superior delivery company..
 

[Newage]

In what City and State is your new warehouse in Australia located AliveByScience?

[OzSport]

In what City and State is your new warehouse in Australia located AliveByScience?

 

I think it's the Gold Coast if I am remembering correctly...one of my packages came super quick, and the return address was from the Gold Coast, I think!  I thought, "hmmm, this isn't from the US like the other packages, but it does say it's from Alive By Science, so all good, haha!" 

[OzSport]

We are shipping nearly all international order by DHL, until the USPS can resume something near normal.

In Australia, we have a warehouse now, and ship locally using fastway or aupost, so orders are received in a few days, or at most within a week of ordering.
 

 

This is awesome!  This explains why one of my packages arrived so quickly, and why the return address was from Australia and not the US! 

[OzSport]

i only use DHL to ship to australia now, it can take months using united states postal service


 

“Roger That” guy.
DHL seems to be a far superior delivery company..
 

 

Agreed, DHL is quite on point - tracking is detailed and up to date (they even send you a text message with a link where you can leave delivery instructions), and I'm finding that packages arrive far quicker than the ETA quoted!
 

[Newage]

It will be great if 8 weeks by the US postal service now becomes 8 days using DHL or the new AliveByScience warehouse in Australia for all future parcel deliveries..
AliveByScience working towards better outcomes “across the board”.  
 

[drkris69]

Thats awesome to hear ABS!!! Way to rock it...